Technical Bulletin: Google Re-Captcha Not Functioning

To: All Fischer Customers

Release Date: 11/3/2020

Product Area Affected: Solution with Google Re-Captcha v2 Configured

Affected Versions: All

Overview

Fischer has learned through alerting set up that Google Re-Captcha v2 is not fully functional at this time. Fischer is currently investigating the issue.

Workaround

At this time, the only workaround available is to remove the Google Re-Captcha feature from the dynamic user interfaces. For further assistance, please open a ticket within our 24x7 support portal and we will be happy to assist.

UPDATE (11/6/2020):

This issue has been resolved by the Fischer Development team and has been applied to our Cloud Clients via our integration process. 

Please note, Internet Explorer users will experience a large, white space between the CAPTCHA image box and the submit button when the image challenge is not used (I am not a robot checkbox). This is an Internet Explorer rendering issue and cannot be remediated by a Fischer product fix. Screenshots of what Internet Explorer end-users will see are below.

On-Premise Customers:

The fix for this issue is in our latest release 7.5.8, which can be download from our releases page.  Alternatively, we have a workaround available if you are unable to apply the patch. If you require assistance with applying the patch or would like assistance with applying the workaround, please open a support ticket with us and we will be happy to assist.

Kiosk without Challenge:

Kiosk with Challenge: