Date: April 4, 2022
To: All Fischer Support Customers
We have renamed the training form to Fischer University and have added forms for Fischer Support Portal Access and General Inquiry to improve our customer support.
Please use the Fischer University form for assistance and information related to Fischer's official training offerings. There is also a new category in the Guide related to Fischer University that contains some particularly useful information.
The Fischer Support Portal Access form is for access requests associated with Fischer Zendesk Portal. You can request to add users or remove users from your organization.
The General Inquiry form is for inquiries that may not fall under any other category.
This week we will be removing the Priority Level (Service Level Agreement) field on the Workflow Suspension Request form as this does not apply. We will also be removing this field from the Request a Change form.
Please let us know if you have any suggestions on how we can improve our support services by adding a comment below.
Priority Levels (SLA) have been removed on the Workflow Suspension Request and the Change Request forms.
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